FAQs > Services

A. SMS (Short Messaging Service) allows communication by text between mobile phones and information providers. SMS messages are often limited to 160 characters per message.

A. This service will work on any mobile/cell phone, smart phone or wireless PDA that can receive SMS text messages. For further information on how to use SMS / Text Messaging on your mobile, please refer to your handset manual or contact your network provider.

A. Any individual who has a handset registered.

A. You can receive messages in all countries where there is a local GSM network that has a “roaming” agreement with your home network.

A. Yes, it does.

A. The first status message will be sent to you 4 hours before the flights scheduled departure or arrival time, dependent on whether the departures or arrivals service has been selected.

A. This depends on the length of delay that you may experience. We would automatically send out a status message to you for every +/- 20 minute delay that occurs. The number of messages sent is not capped.

A. The service is free of charge until further notice. Costs arise only if your provider charges for incoming SMS messages.

A. Yes. You can register multiple mobile numbers when you subscribe via the registration page. Where you register a meeter/greeter, etc. to the service, they will be sent a message requesting them to opt-in to activate the service.

A. Yes, you always have the option to opt-out of the service. Details will be provided in the “welcome” message.

A. Send an SMS message stating “STOP” to +447797800747.

A. No, only if your provider charges for incoming SMS messages.

A. Messages will be sent within 20 seconds of the status update occurring.

A. The service will not operate if your mobile is switched off, if there is no signal or space on your mobile to receive more messages.
Pay-As-You-Go/Pre-Pay users should ensure that they have sufficient credit to receive messages. Some company-issued mobile phones may block Premium SMS services, so please check with your employers first.
If you have received an initial status message and there are no additional changes to the scheduled departure/arrival time, you will not receive any further status messages.

A. Normal check-in procedures will always apply, so even if there is a significant flight departure delay, passengers should still check-in as if the flight were on schedule. Clearly, this would not apply if a flight is cancelled.

A. You can contact us via support@oag.com

A. The flight information is acquired from a variety of sources including global Distribution Systems (GDS), individual airlines and Air Traffic Control.

A. All Star Alliance member airlines, with the exception of our regional members, i.e. Blue1, Croatia Airlines and Adria Airways.

A. Please send an e-mail to help@startimetable.com

A. Currently, the date is in European format - day/month/year.

A. Currently, you can download the Star Alliance timetable onto any PC, Pocket PC or any Palm-OS application.

A. No. Currently the Star Alliance Electronic Timetable only works on the Palm Platform and Personal Computers. Alternatives are being investigated at this time for other applications.

A. The timetable is updated on a monthly basis.

A. Every time your PC or PDA is synchronized, any updates to the timetable will be automatically performed.

A. When you have entered in the flight you wish to take, click on the flight number for specific flight information. The distance is featured on the additional information display.

A. If your mobile phone, PDA or Blackberry is Internet enabled you can access Star Alliance flight information if your service plan includes Internet access. Access also requires network coverage by your mobile service provider at your location.

A. First see if you can access other websites with your phone or MiniBrowser. If not, you may be out of the service coverage area.

A. A minibrowser is a browser on your phone, PocketPC, Palm, or Blackberry. The Star Alliance MiniBrowser is optimized to your phone or PDA screen size.