Contact Us > Star Alliance

A. No. Star Alliance frequent flyer programmes are all operating independently. To take advantage of the Star Alliance network, all you need to do is join one of the programmes. You will be able to earn and redeem miles or points with one programme across all  Star Alliance member airlines. The programmes available to choose from include:

• Adria Airways– Miles & More
• Aegean Airlines - Miles and Bonus
• Air Canada - Aeroplan
• Air China - PhoenixMiles  
• Air India - Flying Returns
• Air New Zealand - Air Points
• ANA - ANA Mileage Club
• Asiana Airlines - Asiana Club
• Avianca - LifeMiles
• Avianca in Brazil - Amigo
• Austrian - Miles & More
• Brussels Airlines -  Miles & More
• Copa Airlines - ConnectMiles
• Croatia Airlines – Miles & More
• EGYPTAIR - EGYPTAIR Plus
• Ethiopian Airlines - shebaMiles
• EVA Air - Infinity MileageLands
• LOT Polish Airlines - Miles & More
• Lufthansa - Miles & More
• Scandinavian Airlines - EuroBonus
• Shenzhen Airlines - PhoenixMiles
• Singapore Airlines - KrisFlyer
• South African Airways - Voyager 
• SWISS - Miles & More
• TAP - Victoria
• Thai Airways International - Royal Orchid Plus
• Turkish Airlines - Miles&Smiles
• United - MileagePlus

Note, there is no need to join more than one of the above programmes. We recommend that you join the programme of the airline you are most likely to travel with most often.

A. Please visit the member airline's FFP website or our Earn and Redeem page (http://www.staralliance.com/en/benefits/earn-and-redeem/ ) for links to all Star Alliance member carrier FFP sites.

A. No, there is no Star Alliance membership card. Membership cards are issued only for an individual airline frequent flyer programme.

A. Please contact your airline's Frequent Flyer Programme. You can find the contact to your FFP at http://www.staralliance.com/en/benefits/earn-and-redeem/

A. Please contact your airline's Frequent Flyer Programme. You can find the contact to your FFP at http://www.staralliance.com/en/benefits/earn-and-redeem/

A. If your status matches the Star Alliance Gold or Silver status level, your FFP card shows the respective Star Alliance Gold or Silver logo. You can also visit http://www.staralliance.com/en/benefits/earn-and-redeem/ and choose your FFP to learn more about your Star Alliance status level.

A. Each member airline defines their own tier status levels, which equate to Star Alliance Gold and Silver. Please visit your airline's frequent flyer programme website to learn more about the programme, and qualification requirements. You can find the contact of your FFP at http://www.staralliance.com/en/benefits/earn-and-redeem/

A. Star Alliance Gold and Star Alliance Silver are tier levels recognized across all Star Alliance member carriers which allow you to obtain additional benefits. These benefits are available to you on any of the Star Alliance member airlines, anywhere on the network. The benefits are:

Star Alliance Silver:

• Priority Waitlisting
• Priority Airport Standby (where allowed by law)

Star Alliance Gold:

• Priority Waitlisting
• Priority Airport Standby (where allowed by law)
• Priority check-in
• Priority Boarding (where available)
• Extra Baggage Allowance
• Worldwide Lounge Access (some restrictions apply)
• For more information, please visit http://www.staralliance.com/en/benefits/status-benefits/gold-silver-status/

A. In order to avoid any inconvenience, we suggest that you take your airline FFP card with you when travelling. Please contact your airline's Frequent Flyer Programme for the further assistance. You can find the contact to your FFP at http://www.staralliance.com/en/benefits/earn-and-redeem/

A. Yes. Provided you are a member of one of the Star Alliance airline frequent flyer programmes, you will be able to earn miles or points on all qualifying flights and eligible booking classes across the network - on all Star Alliance airlines. A qualifying flight is any flight that is eligible for earning miles / points. For information on booking classes and fares eligible for earning miles / points please refer to the terms and conditions of your FFP.

A. To earn miles / points you simply need to ensure that your frequent flyer membership number is entered into your booking reservation or when you check-in for your flight. We advise that you ask your travel agent or booking agent to enter it in at the time of booking.

A. No. Once you have earned miles / points in one programme, you are not able to transfer that balance to another programme within the alliance. All programmes remain independent.

A. No. Miles / points cannot be combined between Star Alliance airline frequent flyer programmes.

A. Yes. You are able to use your miles / points earned in one programme for travel awards on any of the Star Alliance airlines (subject to availability). For information and/or booking, you will need to contact your frequent flyer programme directly. Each airline FFP defines their own policies for redemption of award tickets.

A. If you wish to use your miles or points on another Star Alliance member airline, you should contact your frequent flyer programme service centre directly - not the airline you wish to travel on.

A. Miles / points earned on Star Alliance member airline flights will count towards qualification of elite status within your frequent flyer programme.

A. Yes, please contact your airline's Frequent Flyer Programme. You can find the contact to your FFP at http://www.staralliance.com/en/benefits/earn-and-redeem/ . Please note that airline FFP may define limitation on the retro-claim period at their sole criteria.

A. It depends on the individual frequent flyer programme Terms and Conditions. Please contact your airline's Frequent Flyer Programme. You can find the contact to your FFP at http://www.staralliance.com/en/benefits/earn-and-redeem/

A. If you did not receive your miles / points for a qualifying flight and eligible booking class, you will need to contact your frequent flyer programme service centre in order to claim your missing miles. For information about qualifying flights, eligible booking classes and fares, please refer to the terms and conditions of the frequent flying programme you belong to.
Please click on “No” below and find links to the respective frequent flyer programmes websites.

A. You can use your miles or points to upgrade to the next class of service on all Star Alliance member airlines (subject to availability). Check with your frequent flyer programme for more information about upgrades.

A. You can request your upgrade any time after you have a confirmed booking and ticket through the FFP of which you are a member.

A. You will find the up-to-date list of airlines and valid programmes on the Upgrade Awards page.
http://www.staralliance.com/en/benefits/earn-and-redeem/how-to-upgrade/

A. There are over 300 Star Alliance member airline lounges worldwide and many more contract lounges operated by third parties used by our member airlines in various locations. In addition to this there are five dedicated Star Alliance branded lounges located in Sao Paulo, Paris, Nagoya, Los Angeles and Buenos Aires. This brings the total network of lounges offered to over 1,000.

A. Your access to lounges is usually determined by your flight ticket and class of travel or frequent flyer tier status. Star Alliance Gold frequent flyer card holders are automatically entitled to use Star Alliance Gold lounges. Star Alliance Silver frequent flyer card holders do not have access to Star Alliance Lounges. You must be departing on a flight operated by a Star Alliance member airline to access a Star Alliance or Star Alliance member airline lounge. You can find further details on our website: http://www.staralliance.com/en/benefits/status-benefits/lounge-access-policy/

A. Eligible guests: International First, Star Alliance Gold and Eligible Paid Lounge Membership customers are entitled to one guest.
The guest must enter the designated lounge with the eligible customer.
The guest must also present a boarding pass for any Star Alliance flight departing from the local airport.

For more information, please review the Lounge Access Policy page in the benefits section of this site.

A. If you are a Star Alliance Gold member please direct your concern to the airline of the frequent flyer program you belong to. If you used the lounge based on class of travel please direct your concern to the airline you were travelling with. Remember, your guest also needs to be travelling on a Star Alliance flight departing from the same airport to be allowed access.

A. Please also use the Star Alliance Lounge Finder Tool to search for available lounges at your departing airport. You can find this on our website at: http://www.staralliance.com/en/benefits/status-benefits/lounge-finder/ You may also go to the Airport Information page and select an airport. You will find a map of the airport that shows the location of lounges.

A. Please use the Star Alliance Lounge Finder Tool to look up the available facilities at a given lounge. : http://www.staralliance.com/en/benefits/status-benefits/lounge-finder/

A. Online/web check-in is the process by which passengers confirm their presence on a flight via the internet and typically also print their own boarding passes. Depending on the Star Alliance member carrier and the specific flight, passengers may also select seats and confirm how much baggage they plan to check in at the airport.
Typically, online/web check-in is available on the airline's website as early as 24 hours before a flight's scheduled departure. Minimum time requirements for check-in, baggage check and boarding may vary, depending on the departure airport and destination.
Some Star Alliance member carriers require passengers to proceed to a check-in counter at the airport regardless of the check-in method used for document verification (e.g. to validate travel documents or to verify that the credit card used at purchase matches the identity of the person who made the purchase).

A. To be checked in on connecting flights, they must be included in the same booking record and you must use the online check-in service of the Star Alliance member carrier of the first flight in your itinerary.

A. Yes, you can still use online/web check-in, even when you need to check bags at the airport.

A. Information about passport and visa requirements for various destinations is available on the Visa and Health page (http://www.staralliance.com/en/services/visa-and-health/)

A. You should cancel your ticket by contacting the Star Alliance member carrier who issued your ticket, either through a contact center or ticket counter. Contact numbers for our member carriers can be found at (http://www.staralliance.com/en/contacts/booking-contacts/) . Some Star Alliance member carriers even allow cancellation of tickets online. You can find links to our member carriers' websites at (http://www.staralliance.comen/about/member_airlines) .

A. There are three possibilities to get flight information from our website. You can use our Flight Status tool (http://www.staralliance.com/en/services/flight-status/) or our Downloadable timetable (http://www.staralliance.com/en/services/tools-and-downloads/) or Flight Tracker (http://www.staralliance.com/en/services/flight-status/flight-tracker/) . If you still haven't found the information you are looking for, please visit your carrier's website directly.

A. Star Alliance member carriers will make every effort to make sure that you make a tight connection if your inbound flight is delayed. If you do miss the connection, contact the relevant member carrier to be rebooked onto another flight.

A. You can visit our Baggage Tracing page (http://www.staralliance.com/en/services/baggage-tracing/) to display information about your delayed bag, or you can contact the relevant member carrier directly.

A. We apologize for the inconvenience during your travel. If you would like to address your concern, please contact the Customer Relations via the airline concerned.

A. On arrival, contact the Baggage Services office of the carrier who brought you to your final destination, to advise of your delayed or damaged bag. Alternatively, you can visit the website of the carrier with whom you arrived at your final destination, to get more information about filing a claim.

A. To have baggage checked-in on flights that are operated by Star Alliance member carriers, the flights must be included in the same booking record. Baggage cannot be checked-through, regardless of booking on the same record, if government restrictions are in effect or it the passenger is changing airports within their connection point (e.g. arriving into New York John F. Kennedy airport and departing from New York LaGuardia airport).

A. Travellers of all countries have the possibility to travel with
the Star Alliance Round the World.

A. The Airfare is valid on the flights of all Star Alliance member carriers.

A. The airfare is valid for Round the World travel to/from countries in South West Pacific, Africa/Middle East, Asia, Europe, North America, South and Central America served by participating
Star Alliance member carriers.

A. The Round the World Fare allows a maximum of 16 flight coupons for the entire journey, and this includes any subsequent rerouting.

A. If your journey starts in Australia or New Zealand:
The last international flight of your itinerary must depart no earlier than 7 days after your first international flight departs, if the purchased cabin class is Premium Economy or Economy. No minimum stay is required if the purchased cabin class is First or Business.

If your journey starts in Europe:
The last intercontinental flight of your itinerary must depart no earlier than 10 days after your first intercontinental flight departs.

Your travel may last at least 10 days between the first and the last international sector and up to 12 months after departure on your first flight. There is an exception for travel originating in Europe: Your travel may last at least 10 days between the first and the last intercontinental sector and up to 12 months after departure on your first flight.

For travel starting in Australia and New Zealand there is no minimum stay required for First and Business Class Fares. For Premium Economy & Economy Class Fares the travel on the last international sector must start no earlier than 7 days after the first international sector started.

A. You can depart and terminate in any country served by any Star Alliance member carrier. Furthermore your routing has to start and end in the same country.

Your itinerary may reflect travel greater than Round the World provided it is not via the point of origin and still terminates in the country of origin.

Your itinerary must include only one transatlantic and only one transpacific crossing. Such intercontinental sector may be a surface sector provided the mileage for any land segments is included in the total mileage calculation. In the entire journey not more than one crossing is permitted between Europe, Middle East, Africa and Asia, Pacific.

A. Reservations must be made at least 24 hours prior to your departure for sectors up to and including the first international sector. Further segments of your journey may be booked at any time.

Further exceptions may apply.

A. The Airfare is available in First, Business, Premium Economy and Economy Class.

A. The total airfare of your journey is determined by the total mileage, the point of origin of your ticket and the class of service plus applicable fees, taxes and surcharges. There are four possible maximum permitted mileage levels 26.000 miles (Special Economy and Special Business only), 29.000 miles, 34.000 miles or 39.000 miles.

Special Economy fares are not applicable if your journey starts in Japan.

Fares apply only if the Round the World ticket is purchased before your departure. The fare must be shown on your ticket.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the Star Alliance Book and Fly tool to plan and book your trip.

A. Applicable for Economy Class Fares:

Children (2-11years) are charged 75% of the available adult fare plus applicable fees, taxes and surcharges. A proof of age is required.

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Infants occupying a seat pay 75% of the adult fare plus applicable fees, taxes and surcharges. Proof of age is required at time of ticketing and check-in. If an infant turns 2 during the trip, passenger may not travel as an infant and instead must occupy a seat priced at a child fare for entire journey.If a child turns 12 during the trip, passenger may not travel as a child and instead must occupy a seat priced at a adult fare for the entire journey.

Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Round the World Fare adult passenger paying the full Round the World Fare.

An infant discount is offered, however online booking of infants is not supported.
You are welcome to make an infant booking with our call centres.

A. A stopover is a stop of 24 hours or more. The Round the World Fare requires in general at least 3 stopovers and permits a maximum of 15 stopovers. The Round the World Special Economy Fare requires at least 3 stopovers and permits a maximum of 5 stopovers.

No more than 3 stopovers are permitted in any one country worldwide, except in the USA where 5 stopovers are allowed.

The Round the World Fare allows only one stopover per city. The maximum number of stopovers within certain regions may be limited.Further exceptions may apply.

A. A transfer is a stop of less than 24 hours. The Round the World Fare allows unlimited transfers, however not more than three transfers at any one city

The number of international transfers is limited to 4 in any country except in the country of origin, where not more than 2 domestic transfers and not more than 2 international transfers are permitted.

Exception: If travel starts in USA/Canada/Thailand/Norway, no more than 4 domestic transfers and no more than 4 international transfers are permitted in the country of origin.

Travel through the city of origin is not permitted.

A. Yes,up to 5 surface sectors are permitted. As they are not included in the calculated Round the World Fare, surface sectors are at the expense of the passenger. If such intermediate surface sector included in the itinerary exceeds 24 hours, it is considered as one stopover.

The mileage for surface sectors must be included in the maximum permitted mileage calculation. Not more than 5 surface sectors are permitted. Surface sectors between cities and surface sectors between airports in multiple airport cities require a separate coupon.

A. For your Round the World journey, the piece concept will apply for the entire journey. The free baggage weight allowance for economy class and premium economy is one (1) piece at the weight of 20 kg per person, for business class is two (2) pieces at a combined weight of 30 kg per person and for first class is two (2) pieces at a combined weight of 40 kg per person. When a journey is for travel solely within North America, charges may apply from the first checked bag. Please refer to individual carriers for potential baggage charges and more information if you require additional allowance.

A. All flights operated by a Star Alliance carrier will accrue miles for your Star Alliance Frequent Flyer Programme after you have flown - even status points can be earned. Mileage accrual is subject to the terms and conditions of the Frequent Flyer programme you are a member with.

A. You can plan, book and buy your Round-the-World ticket easily with the Star Alliance Book and Fly tool on http://www.staralliance.com/en/booking/book-and-fly/

You can also contact the reservation centre of any of the Star Alliance member airlines or your local travel agent to purchase your Round-the-World ticket.

A. Special meals and all other dietary options will have to be discussed directly with the airline before each actual flight

A. Seating requests and reservations will be handled directly by the operating carriers of each flight

A. You can book this fare product using the Star Alliance Book and Fly tool.

A. With Book and Fly you can plan and choose your flights yourself, taking as much time as you like. You can test any number of routings and evaluate all the options. You can start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions.
Book and Fly puts you at the heart of the booking process. It gives you total control over your travel plans.
The service centre support for Book and Fly is available 24 hours a day, 7 days a week for all technical or product-related enquiries as well as re-bookings and other service requests for your booking.

A. Travellers of all countries have the possibility to travel with the Star Alliance Circle Pacific Fare.

A. The Airfare is valid on flights on Air Canada (AC), Air China (CA), Air India (AI),Ethiopian Airlines (ET), EVA AIR (BR), Turkish Airlines (TK), Lufthansa (LH), ANA (NH), Air New Zealand (NZ), Asiana Airlines (OZ), Singapore Airlines (SQ), Shenzhen Airlines (ZH), THAI (TG), and United (UA) flights serving the countries Australia and Norfolk Islands, Brunei, Cambodia, Canada, China, Cook Islands, Fiji, French Polynesia Tahiti, Hong Kong SAR, Indonesia, Japan, Democratic People’s Republic of Korea, Laos, Malaysia, Myanmar, New Caledonia, New Zealand, Philippines, Western Samoa, Singapore, Tahiti, Taiwan, Thailand, Tonga, USA and Vietnam.

Certain exceptions apply. Please check Star Alliance Book and Fly for valid flights, contact any Star Alliance member ticketing office or your travel agent for details.

A. The Airfare applies for Circle Pacific journeys to Australia, Brunei, Cambodia, Canada, China, Cook Islands, Fiji, French Polynesia Tahiti, Hong Kong SAR, Indonesia, Japan, Democratic People’s Republic of Korea, Laos, Malaysia, Myanmar, New Caledonia, New Zealand, Philippines, Western Samoa, Singapore, Taiwan, Thailand, Tonga, USA and Vietnam.

A. Your Circle Pacific Fare permits a maximum of 16 flight coupons in the entire journey including any subsequent rerouting.

A. Your Circle Pacific journey may last at least 7 days between the first and the last international sector and up to 6 months after departure of your first flight.

Exception: For travel originating in Australia and New Zealand there is no minimum stay required for First and Business Class Fares.

A. The journey must originate and terminate in the same country, which has to be one of the following: Australia and Norfolk Islands, Brunei, Cambodia, Canada, China, Cook Islands, Fiji, French Polynesia, Tahiti, Hong Kong SAR, Indonesia, Japan, Democratic People’s Republic of Korea, Laos, Malaysia, Myanmar, New Caledonia, New Zealand, Philippines, Western Samoa, Singapore, Taiwan, Thailand, Tonga, USA and Vietnam.

In these countries the following cites can be visited:
Asia
Brunei: Bandar Seri Begawan
China: Beijing, Guangzhou, Shanghai, Shenzhen, Nanjing, Wuxi, Fuzhou, Jinjiang, Shenyang
Cambodia: Phnom Penh
Hong Kong SAR
Indonesia: Denpasar, Jakarta, Surabaya
Japan: Fukuoka, Nagoya, SapporoOsaka, Tokyo
Republic of Korea: all cities
Laos: Vientiane
Malaysia: Kuala Lumpur, Penang
Myanmar: Yangon
Philippines: Manila
Singapore
Taiwan: Taipei, Kaohsiung
Thailand: Bangkok, Phuket
Vietnam: Hanoi, Ho Chi Minh City.

North America:
Canada: Vancouver
USA: Los Angeles, San Francisco, Seattle, Honolulu

South West Pacific:
Australia: Norfolk Islands, Adelaide, Brisbane, Cairns, Melbourne, Gold Coast, Perth, Sydney
Cook Islands: Rarotonga
Fiji: Nadi
French Polynesia Tahiti: Papeete
New Caledonia: Noumea
New Zealand: all cities
Tonga: Tongatapu
Western Samoa: Apia

Your itinerary allows one visit per city and a maximum of three transfers per city. Certain exceptions may apply.

A. The Circle Pacific Fare only applies, if it is purchased before your departure. Your reservations up to and including the first international sector and the purchase of the ticket have to be done no less than 7 days prior to your first departure. Subsequent sectors can be booked
at any time.

A. Your journey needs to include at least one stopover in each of the three areas (Asia, North America and South West Pacific)

Depending on your routing the maximum allowed mileage of
the Circle Pacific Fare is either 22,000 or 26,000 miles.

A. The Airfare is available in First, Business and Economy Class.

A. Fares are determined by the mileage category, class of travel and country of origin of the itinerary plus applicable fees, taxes and surcharges.

Certain exceptions may apply. Please contact any Star Alliance member ticketing office or your travel agent for details or use the Star Alliance Book and Fly tool to plan and book your trip.

A. Child discount is not available on First and Business Class Fares.

Economy Class Fare discount:

Children (2-11years) are charged 75% of the adult fare plus applicable fees, taxes and surcharges. A proof of age is required. The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Proof of age is required at time of ticketing. Infants occupying a seat are charged the applicable child fare plus applicable fees, taxes and surcharges. Infants must be accompanied on all sectors in the same cabin by a Star Alliance Circle Pacific Fare adult passenger paying the full Circle Pacific Fare. If an infant turns 2 during the trip, passenger may not travel as an infant and instead must occupy a seat priced at child fare for entire journey.

Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Circle Pacific Fare adult passenger paying the full Circle Pacific Fare.

A. A stopover is a stay of 24 hours or more. The Circle Pacific Fare requires a minimum of three stopovers and permits a maximum of 15 stopovers. Only one stopover is permitted in the same city. A minimum of 1 stopover is required per area, except for the area of origin. Depending on your country of origin some other stopover restrictions may apply. Please note that only 3 stopovers are permitted within Japan.

A. A transfer is a stop of less than 24 hours. The Circle Pacific Fare allows unlimited transfers, however not more than three transfers at any one city.

Not more than one international departure as well as not more than one international arrival is permitted in the country of origin. Further exceptions may apply. If your country of origin is Japan, New Zealand or China not more than two transfers are allowed in your country of origin between domestic flights.

A. Yes, surface sectors are permitted. As they are not included in the calculated Circle Pacific Fare, surface sectors are at the expense of the passenger. If such an intermediate surface sector in itinerary exceeds 24 hours, it is considered as one stopover.

The mileage for surface sectors must be included in the maximum permitted mileage calculation.

Surface sectors between cities and surface sectors between airports in multiple airport cities require a separate flight coupon

The first crossing between the three areas may not be a surface sector and may not be left open.

A. For your Circle Pacific journey, the piece concept will apply for the entire journey. The free baggage weight allowance for economy class is one (1) piece at the weight of 20 kg per person, for business class is two (2) pieces at a combined weight of 30 kg per person and for first class is two (2) pieces at a combined weight of 40 kg per person. When a journey is for travel solely within North America, charges may apply from the first checked bag. Please refer to individual carriers for potential baggage charges and more information if you require additional allowance.

A. Yes. All flights taken with this Airfare will accrue miles to your nominated Star Alliance Frequent Flyer Programme, even earning you status points, depending on the rules of your chosen Frequent Flyer Programme.

A. You can book instantly online using Star Alliance Book and Fly , you can contact one of the Star Alliance member airline reservation centres directly or you can book with your local travel agent.

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight.

A. Seating requests and other requests will be handled directly by the operating carriers of each flight

A. Yes, you can receive a refund when you change or cancel your booking or amend your itinerary. Please refer to the conditions for cancellations or change of plans in the Terms and Conditions section of your booked fare. The Terms and Conditions for the RTW Fare can be found here and for the Circle Pacific Fare they can be found here.

You can cancel your booking by contacting our service centres on

Australia: +61 292 535 888 (Domestic landline)
Germany: +49 69 2999 3222 (Domestic landline)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)

Or via email: staralliance.bookandfly@dlh.de

A. You can find the Airpass Planner by choosing booking → Airpass Planner on the Star Alliance webpage. The Africa Airpass Planner is one of the online tools selectable on the Airpass Planner site.

A. The Airpass Planner is a user friendly online tool that allows you to plan and review your flight options at your own leisure. You can test any number of routings and evaluate all the options, start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions. Finally, it will provide you with a cost estimation for your planned itinerary.

A. The ticket is valid within Africa (including the Indian Ocean Islands; excluding the Cape Verde Islands).

A. The Airpass is available to residents of a country outside of Africa. Furthermore the Airfare applies only in connection with any Star Alliance international/intercontinental First/Business and Economy Class ticket, issued outside of Africa for travel in both directions to/from Africa.

A. The Africa Airpass is valid on any direct flights within Africa operated by Ethiopian Airlines (ET), South African Airways (SA), Brussels Airlines (SN) and EGYPTAIR (MS).

Certain exceptions apply. Please check the Africa Airpass Planner for valid flights, contact any Star Alliance member ticketing office or your travel agent for details

A. The Africa Airpass includes any number between 3 and 10
flight coupons.

A. The maximum validity of your Africa Airpass corresponds to the validity of your international ticket, but does not exceed the period of
3 months.

A. The Star Alliance Africa Airpass is sold only in connection with any Star Alliance international/intercontinental First/Business and Economy Class ticket, issued outside of Africa for travel in both directions to/from Africa. Upon request, you shall present your proof of residence. Transfers are only permitted for connecting purposes when no direct flights are offered. Changing flights at a transfer, respectively connecting point requires an additional coupon. One Star Alliance Africa Airpass can be purchased per international/intercontinental journey.

A. Reservations for the first flight segment of the Africa Airpass must be made before departure on the first segment and latest at ticketing. Subsequent sectors may be booked at any time.

A. The Airfare is available in Economy Class only.

A. Unfortunately this is not possible as the airfare is only offered in economy class. Upgrades based on miles redemption depend on your Frequent Flyer Programme and will have to be discussed with them directly.

A.

The total airfare is determined by the mileage per coupon plus applicable fees, taxes and surcharges. The Airpass includes any number between 3 and 10 flight coupons.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the online Africa Airpass Planner which is one of the online tools selectable on the Fare Products to plan your desired trip through Africa.

A. Children (2-11years) are charged 75% of the adult fare plus applicable fees, taxes and surcharges. A proof of age is required.

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Infants occupying a seat are charged the applicable child fare plus applicable fees, taxes and surcharges. Proof of age is required at time of ticketing. If an infant turns 2 during the trip, the children discount (75% of adult fare) applies for entire journey and a separate seat will be provided.

Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Africa Airpass adult passenger paying the full Africa Airpass fare.

A. A stopover is a stay of more than 24 hours.

The Africa Airpass requires two stopovers and is limited to one per city, except for Johannesburg where unlimited stopovers are permitted

A. Yes, surface sectors are permitted. As they are not included in the calculated Africa Airpass Fare, surface sectors are at the expense of the passenger. If such a break in itinerary exceeds 24 hours, it is considered as one stopover.

A. The free baggage allowance is the same as the free baggage allowance for the international or intercontinental ticket to which the airpass is linked to. In case of travel with two or more carriers, the most restrictive baggage policy applies.

A. Qualifying flights and eligible booking classes used in conjunction with this Airfare will accrue miles and status points to your nominated Star Alliance frequent flyer programme. A qualifying flight is any flight that is eligible for earning miles / points. For information on booking classes and fares eligible for earning miles / points you will need to refer to the programme rule of your FFP.

A. You should contact one of the Star Alliance member airline reservation centres directly, your local travel agent or use the online
Africa Airpass Planner which is one of the online tools selectable on the Fare Products to create a valid itinerary of your desired trip. You may email it directly out of the tool to your preferred Star Alliance airline offering this service for availability check, calculation of the gross fare and reservation.

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight.

A. Seating requests and other request will be handled directly by the operating carriers of each flight

A. Once the procedure is complete your planned itinerary will be sent directly to the airline responsible for your international ticket into the Airpass region. You will also receive a confirmation email and will be contacted to discuss actual seat availability, dietary options and final payment. Prior to this, no booking has been made. In some cases, you will be asked to contact your international carrier directly. Prompts will be provided by the tool.

A. You can find the Airpass Planner by choosing booking → Airpass Planner on the Star Alliance webpage. The Asia Airpass Planner is one of the online tools selectable on the Airpass Planner site.

A. The Airpass Planner is a user friendly online tool that allows you to plan and review your flight options at your own leisure. You can test any number of routings and evaluate all the options, start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions. Finally, it will provide you with a cost estimation for your planned itinerary.

A. The ticket is valid for your journey in 19 countries, including Bangladesh, Cambodia, China, Hong Kong SAR, India, Indonesia, Japan, Malaysia, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Republic of Korea, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam.

A. The Airpass is available to residents of a country outside Asia, holding a Star Alliance member carrier flight with travel to/via Asia.

A. The Asia Airpass is valid on Air China (CA), Air India (AI), ANA (NH), Ethiopian Airlines (ET), EVA AIR (BR), Lufthansa (LH), Turkish Airlines (TK), Asiana Airlines (OZ), Singapore Airlines (SQ), Shenzhen Airlines (ZH), THAI (TG) and United (UA) flights.

Certain exceptions may apply. Please check the
Asia Airpass Planner for valid flights, contact any Star Alliance member ticketing office or your travel agent for details.

A. The Asia Airpass includes any number between 3 and 10
flight coupons.

A. Your travel may last up to 3 months from commencement of travel on the first Airpass coupon on domestic travel to completion of travel on
the last Airpass coupon.

A. The Asia Airpass is available to passengers holding a Star Alliance member carrier ticket to/via Asia.

Individual sectors may only be traveled once in each direction.Changing flights at a transfer respectively connecting point requires an additional coupon.

One Star Alliance Asia Airpass can be purchased per international/intercontinental journey.

A. Reservations for the first flight segment of the Asian Airpass must be made before departure on the first segment and latest at ticketing. Subsequent sectors may be booked at any time.

A. The Airfare is available in Economy Class only.

A. Unfortunately this is not possible as the airfare is only offered in economy class. Upgrades based on miles redemption depend on your Frequent Flyer Programme and will have to be discussed with them directly.

A.

The total airfare is determined by the mileage per coupon plus applicable fees, taxes and surcharges.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the online Asia Airpass Planner to plan your desired trip through Asia.

A. Children (2-11years) are charged 75% of the adult fare plus applicable fees, taxes and surcharges. A proof of age is required.

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Proof of age is required at time of ticketing. Infants occupying a seat are charged the applicable child fare plus applicable fees, taxes and surcharges. If an infant turns 2 during the trip, the children discount (75% of adult fare) applies for entire journey and a separate seat will be provided.

Children and infants must be accompanied during the whole trip by a Star Alliance Asia Airpass adult passenger, paying the full Asia Airpass
adult fare.

A. A stopover is a stay of more than 24 hours. The Asia Airpass requires two stopovers and is limited to one per city.

A. Yes, surface sectors are permitted. As they are not included in the calculated Asia Airpass Fare, surface sectors are at the expense of the passenger. If such a break in itinerary exceeds 24 hours, it is considered as one stopover.

Certain exceptions may apply.

A. The free baggage allowance is the same as the free baggage allowance for the international or intercontinental ticket to which the Airpass is linked to. In case of travel with two or more carriers, the most restrictive baggage policy applies.

A. Qualifying flights and eligible booking classes used in conjunction with this Airfare will accrue miles and status points to your nominated Star Alliance frequent flyer programme. A qualifying flight is any flight that is eligible for earning miles / points. For information on booking classes and fares eligible for earning miles / points you will need to refer to the programme rule of your FFP.

A. You should contact one of the Star Alliance member airline reservation centres directly, your local travel agent or use the online Asia Airpass Planner to create a valid itinerary of your desired trip. You may email it directly out of the tool to your preferred Star Alliance airline offering this service for availability check, calculation of the gross fare and reservation.

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight.

A. Seating requests and other requests will be handled directly by the operating carriers of each flight

A. Once the procedure is complete your planned itinerary will be sent directly to the airline responsible for your international ticket into the Airpass region. You will also receive a confirmation email and will be contacted to discuss actual seat availability, dietary options and final payment. Prior to this, no booking has been made. In some cases, you will be asked to contact your international carrier directly. Prompts will be provided by the tool.

A. You can find the Airpass Planner by choosing booking → Airpass Planner on the Star Alliance webpage.
The China Airpass Planner is one of the online tools selectable on the Airpass Planner site.

A. The Airpass Planner is a user friendly online tool that allows you to plan and review your flight options at your own leisure. You can test any number of routings and evaluate all the options, start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions. Finally, it will provide you with a cost estimation for your planned itinerary.

A. The Airpass is available to residents of countries other than the Mainland of China/Hong Kong SAR/Macao SAR/Taiwan.

Fares apply in conjunction with international Round Trips, Star Alliance Round the World or Circle Fares to/from/via the Mainland of China and those flights must be on scheduled services in First/Business or Economy class of any Star Alliance member carrier.

A. The Airfare is valid on Air China (CA) and Shenzhen Airlines (ZH) flights within the Mainland of China. Certain exceptions apply. Please check the Airpass Planner for valid flights, contact any Star Alliance member ticketing office or your travel agent for details.

A. The ticket is valid within the Mainland of China in conjunction with international travel originating and terminating outside
the Mainland of China.

The Mainland of China is defined as: China, including Hong Kong SAR, Macao SAR but excluding Taiwan.

A. The China Airpass includes any number between 3 and 10
flight coupons.

A. Travel may last up to 3 months from commencement of travel on the first Airpass coupon to completion of travel on the last Airpass coupon.

A. The Star Alliance China Airpass is designed for Economy class travel using the services of Air China (CA) and Shenzhen Airlines (ZH) connections within the Mainland of China, in connection with international travel to and via the Mainland of China, starting and ending outside the Mainland of China. The Mainland of China is defined as China including Hong Kong SAR and Macao SAR but excluding Taiwan.

China Airpass fares apply only to residents, who do not live on the Mainland of China, Hong Kong SAR, Macao SAR or Taiwan. Residence has to be proven at time of ticketing and check-in.

Individual sectors may only be visited once in each direction. Changing flights at a transfer, respectively connecting point requires an additional coupon.

One Star Alliance China Airpass can be purchased per international/intercontinental journey.

A. Reservations for the first flight of the China Airpass must be made prior to arrival in China. The subsequent flights can be reserved up to 24 hours prior to departure of each flight. As long as the routing is not changed, reservations may even be changed up to 2 hours
before departure.

A. The Airfare is available in Economy Class only.

A. Unfortunately this is not possible as the airfare is only offered in economy class. Upgrades based on miles redemption depend on your Frequent Flyer Programme and will have to be discussed with them directly.

A.

The total airfare is determined by the number of coupons plus applicable fees, taxes and surcharges.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the online China Airpass Planner to plan your desired trip through China.

A. Children (2-11years) are charged 75% of the adult fare plus applicable fees, taxes and surcharges. They must be accompanied during the whole trip by a passenger of at least 12 years of age, paying the full adult fare. Proof of age is required.

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Proof of age is required at time of ticketing. Infants must be accompanied on all sectors in the same cabin by a Star Alliance China Airpass adult passenger paying the full China Airpass fare. If an infant turns 2 during the trip, the child discount (75% of adult fare) applies for entire journey and a separate seat will be provided.

Unaccompanied children or infants are not accepted.

A. A stopover is a stay of more than 24 hours. The China Airpass requires two stopovers and is limited to two per city.

A. Yes, surface sectors are permitted. As they are not included in the calculated China Airpass, surface sectors are at the expense of the passenger. If such a break in itinerary exceeds 24 hours, it is considered as one stopover.

A. The free baggage allowance is the same as the free baggage allowance for the international or intercontinental ticket to which the Airpass is linked to. In case of travel with two or more carriers, the most restrictive baggage policy applies.

A. Yes. All Air China flights taken with this Airfare will accrue miles to your nominated Star Alliance Frequent Flyer Programme, even earning you status points, depending on the rules of your chosen
Frequent Flyer Programme.

A. You should contact one of the Star Alliance member airline reservation centres directly, your local travel agent or use the online
China Airpass Planner to create a valid itinerary of your desired trip. You may email it directly out of the tool to your preferred Star Alliance airline offering this service for availability check, calculation of the gross fare and reservation.

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight.

A. Seating requests and other request will be handled directly by the operating carriers of each flight

A. Once the procedure is complete your planned itinerary will be sent directly to the airline responsible for your international ticket into the Airpass region. You will also receive a confirmation email and will be contacted to discuss actual seat availability, dietary options and final payment. Prior to this, no booking has been made. In some cases, you will be asked to contact your international carrier directly. Prompts will be provided by the tool.

A. You can find the Airpass Planner by choosing booking → Airpass Planner on the Star Alliance webpage.
The Europe Airpass Planner is one of the online tools selectable on the Airpass Planner site

A. The Airpass Planner is a user friendly online tool that allows you to plan and review your flight options at your own leisure. You can test any number of routings and evaluate all the options, start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions. Finally, it will provide you with a cost estimation for your planned itinerary.

A. The ticket is valid within Europe in the following countries: Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxemburg, Macedonia, Malta, Moldavia, Morocco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine and United Kingdom.

A. The Airpass is available to those holding an intercontinental ticket traveling to/via Europe.

A. The Airfare is valid on Aegean Airlines (A3), Adria Airways (JP), Lufthansa (LH), LOT Polish Airlines (LO), SWISS (LX), Austrian (OS), Croatia Airlines (OU), Scandinavian Airlines (SK), Brussels Airlines (SN),Turkish Airlines (TK) and TAP Portugal (TP) flights within Europe. Certain exceptions apply. Please check
the Europe Airpass Planner for valid flights, contact any Star Alliance member ticketing office or your travel agent for details.

A. The Europe Airpass includes any number between 3 and 10
flight coupons.

A. Travel may last up to 3 months from commencement of travel on the first Airpass coupon to completion of travel on the last Airpass coupon, but may not exceed the validity of your international/intercontinental ticket.

A. A Star Alliance Europe Airpass is sold only in connection with any Star Alliance intercontinental ticket, originating outside of Europe for travel to/via Europe. Individual sectors may only be visited once in each direction. Changing flights at a transfer, respectively connecting point requires an additional coupon.

Only one Star Alliance Europe Airpass can be purchased per intercontinental journey.

A. Reservations for the first flight of the Europe Airpass must be made prior to travel on the first segment in Europe and latest at the time of ticketing. The subsequent flights may be left open and booked at any time before departure.

A. The Airfare is available in Economy Class only.

A. Unfortunately this is not possible as the airfare is only offered in economy class. Upgrades based on miles redemption depend on your Frequent Flyer Programme and will have to be discussed with them directly.

A.

The total airfare is determined by the mileage per coupon plus applicable fees, taxes and surcharges.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the online Europe Airpass Planner to plan your desired trip through Europe.

A. Children (2-11years) are charged 75% of the adult fare plus applicable fees, taxes and surcharges. A proof of age is required.

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Proof of age is required at time of ticketing. Infants occupying a seat are charged the applicable child fare plus applicable fees, taxes and surcharges. If an infant turns 2 during the trip, the children discount (75% of adult fare) applies for the entire journey and a separate seat will be provided.

Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Europe Airpass adult passenger paying the full Europe Airpass fare.

A. A stopover is a stay of more than 24 hours. The Europe Airpass requires two stopovers and is limited to one per city.

A. Yes, surface sectors are permitted. As they are not included in the calculated Europe Airpass Fare, surface sectors are at the expense of the passenger. If such a break in itinerary exceeds 24 hours, it is considered as one stopover.

A. The free baggage allowance is the same as the free baggage allowance for the international or intercontinental ticket to which the airpass is linked to. In case of travel with two or more carriers, the most restrictive baggage policy applies.

A. Qualifying flights and eligible booking classes used in conjunction with this Airfare will accrue miles and status points to your nominated Star Alliance frequent flyer programme. A qualifying flight is any flight that is eligible for earning miles / points. For information on booking classes and fares eligible for earning miles / points you will need to refer to the programme rule of your FFP.

A. You should contact one of the Star Alliance member airline reservation centres directly, your local travel agent or use the online
Europe Airpass Planner to create a valid itinerary of your desired trip. You may email it directly out of the tool to your preferred Star Alliance airline offering this service for availability check, calculation of the gross fare and reservation.

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight.

A. Seating requests and other requests will be handled directly by the operating carriers of each flight

A. Once the procedure is complete your planned itinerary will be sent directly to the airline responsible for your international ticket into the Airpass region. You will also receive a confirmation email and will be contacted to discuss actual seat availability, dietary options and final payment. Prior to this, no booking has been made. In some cases, you will be asked to contact your international carrier directly. Prompts will be provided by the tool.

A. You can find the Airpass Planner by choosing booking → Airpass Planner on the Star Alliance webpage, or you can go straight to the North America Airpass Planner.

A. The Airpass Planner is a user friendly online tool that allows you to plan and review your flight options at your own leisure. You can test any number of routings and evaluate all the options, start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions. Finally, it will provide you with a cost estimation for your planned itinerary.

A. The ticket is valid within Bermuda, Canada, the Caribbean, Mexico and the USA.

A. The Airpass is available to residents of countries other than the US, District of Columbia, Puerto Rico, Canada, Bermuda or
any Caribbean country.

The Airpass is available for US or Canadian military personnel on active duty, US Department of Defense personnel, US and Canadian Embassy personnel residing outside the US, District of Columbia, Puerto Rico, Canada, Caribbean, Bermuda and their dependents.

The Airpass is available in conjunction with international Round Trips, Star Alliance Round the World Fares or Circle Fares to, from and via Canada, Mexico, the mainland US and Hawaii. Those flights must be on scheduled services in First/Business or Economy class of any Star Alliance
member airline.

A. The Airfare is valid on Air Canada (AC) and United (UA), flights within and between the mainland US, Hawaii, Canada and Mexico in conjunction with international travel starting and finishing outside the US, Canada, Puerto Rico, US Virgin Islands and the Caribbean*.

* Including Antigua, Netherlands Antilles, Aruba, Bahamas, Barbados, Bermuda, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, St Christopher - Nevis (Leeward Islands), Cayman Islands, St. Lucia, Turks and Caicos Islands, Trinidad and Tobago.

Travel to/from Cuba is not permitted.

Certain restrictions may apply regarding the type of ticket used for the international flight to, from or via Canada, Mexico, the mainland US or Hawaii on Star Alliance member airlines.

Certain other exceptions may apply. Please check the North America Airpass Planner for valid flights, or contact any Star Alliance member ticketing office or your travel agent for details.

A. Any number between 3 and 10 flight coupons. One coupon is required for each segment of your journey.

A. Your journey can last up to three months from the start of travel on the first Airpass coupon on domestic travel to completion of travel on the last Airpass coupon.

A. The North America Airpass is sold only in conjunction with an International Round Trip, Star Alliance Round the World Fare or Circle Fare to, from or via Canada, Mexico the mainland US or Hawaii, operated by any Star Alliance member airline, starting and finishing outside Canada, Mexico and the US.

North America Airpass fares apply only to residents of countries other than Canada, the US, Bermuda or any Caribbean country. Residence has to be proven at time of ticket issue and at check-in.

Travel using the Airpass must start within 21 days of arrival in the mainland US, Hawaii, Canada or Mexico.

The North America Airpass may be issued worldwide.

Both the Airpass ticket and the international ticket must be conjunct with each other.

Individual sectors may only be visited once in each direction. Changing flights at a transfer, respectively connecting point requires an extra coupon.

One Star Alliance North America Airpass can be purchased per international ticket to, from or via Canada, Mexico, the mainland US or Hawaii.

A. You must reserve the first domestic flight of your North America Airpass before you arrive in the mainland US, Hawaii, Canada or Mexico. Reservations for other than the first flight on the Airpass must be made at least 24 hours before departure of each flight.

As long as the routing is not changed, reservations may be changed up to two hours before departure. Rerouting and rebooking can only be made for flights by Air Canada (AC) and United (UA)

A. The Airpass is available in Economy Class only.

A. Unfortunately this is not possible as the airfare is only offered in economy class. Upgrades based on miles redemption depend on your Frequent Flyer Programme and will have to be discussed with them directly.

A.

The total airfare is determined by the mileage per coupon, season of travel plus applicable fees, taxes and surcharges. Some surcharges apply for travel to or from Hawaii. The average fare per coupon may be as low as 130 USD.

Travel using the coupons of this Airpass must start in Canada, Mexico, mainland US or Hawaii.

Travel between the US/Canada and Hawaii is available at extra cost.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the online North America Airpass Planner to plan your trip.

A. Children over two years old do not qualify for any discounts.

Unaccompanied children and infants are not permitted.

A. A stopover is a stay of more than 24 hours. The North America Airpass requires a minimum of two stopovers and is limited to
one per city.

A. Yes, surface sectors are permitted. As they are not included in the calculated North America Airpass, surface sectors are at the expense of the passenger. If such a break in itinerary exceeds 24 hours, it is considered as a stopover. You can travel to any destination a number of times in order to catch connecting flights.

A. In the Star Alliance North America Airpass there’s no free baggage allowance offered for travel solely within continental USA or for trans-border travel between USA and vice versa. 1 piece at 23 kg is permitted for travel solely within Canada on Air Canada (AC) flights. Individual carriers may offer additional free baggage allowance and apply excess baggage charges. Please refer to the operating carrier for future information.

A. Qualifying flights and eligible booking classes used in conjunction with this Airfare will accrue miles and status points to your nominated Star Alliance frequent flyer programme. A qualifying flight is any flight that is eligible for earning miles / points. For information on booking classes and fares eligible for earning miles / points you will need to refer to the programme rule of your FFP.

A. You should contact one of the Star Alliance member airline reservation centres directly, your local travel agent or use the online
North America Airpass Planner to create a valid itinerary of your desired trip. You can email it directly out of the tool to your preferred Star Alliance airline offering this service for availability check, calculation of the gross fare and reservation.

Rerouting or rebooking via Air Canada (AC) or United (UA) services only.

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight

A. Seating requests and other requests will be handled directly by the operating carriers of each flight

A. Once the procedure is complete your planned itinerary will be sent directly to the airline responsible for your international ticket into the Airpass region. You will also receive a confirmation email and will be contacted to discuss actual seat availability, dietary options and final payment. Prior to this, no booking has been made. In some cases, you will be asked to contact your international carrier directly. Prompts will be provided by the tool.

A. The best screen resolution is 1024 X 768.

A. Please contact us using the Contact us form.

A. The contacts sections of all Star Alliance member airlines are listed here.

A. We offer a number of tools you can use to find the flight schedules and routes of our member airlines. From the Flight Search page, you can find flights and continue on to our member airlines’ websites to purchase tickets.
You can book Round the World and Circle fares from our website.

A. Please visit the website of your own Frequent Flyer Program for information regarding your personal status.

A. SMS (Short Messaging Service) allows communication by text between mobile phones and information providers. SMS messages are often limited to 160 characters per message.

A. This service will work on any mobile/cell phone, smart phone or wireless PDA that can receive SMS text messages. For further information on how to use SMS / Text Messaging on your mobile, please refer to your handset manual or contact your network provider.

A. Any individual who has a handset registered.

A. You can receive messages in all countries where there is a local GSM network that has a “roaming” agreement with your home network.

A. Yes, it does.

A. The first status message will be sent to you 4 hours before the flights scheduled departure or arrival time, dependent on whether the departures or arrivals service has been selected.

A. This depends on the length of delay that you may experience. We would automatically send out a status message to you for every +/- 20 minute delay that occurs. The number of messages sent is not capped.

A. The service is free of charge until further notice. Costs arise only if your provider charges for incoming SMS messages.

A. Yes. You can register multiple mobile numbers when you subscribe via the registration page. Where you register a meeter/greeter, etc. to the service, they will be sent a message requesting them to opt-in to activate the service.

A. Yes, you always have the option to opt-out of the service. Details will be provided in the “welcome” message.

A. Send an SMS message stating “STOP” to +447797800747.

A. No, only if your provider charges for incoming SMS messages.

A. Messages will be sent within 20 seconds of the status update occurring.

A. The service will not operate if your mobile is switched off, if there is no signal or space on your mobile to receive more messages.
Pay-As-You-Go/Pre-Pay users should ensure that they have sufficient credit to receive messages. Some company-issued mobile phones may block Premium SMS services, so please check with your employers first.
If you have received an initial status message and there are no additional changes to the scheduled departure/arrival time, you will not receive any further status messages.

A. Normal check-in procedures will always apply, so even if there is a significant flight departure delay, passengers should still check-in as if the flight were on schedule. Clearly, this would not apply if a flight is cancelled.

A. You can contact us via support@oag.com

A. The flight information is acquired from a variety of sources including global Distribution Systems (GDS), individual airlines and Air Traffic Control.

A. Currently, the date is in European format - day/month/year.

A. Currently, you can download the Star Alliance Timetable application for PC. Alternatively, you can download the timetable in PDF format, viewable on any device capable of opening PDF documents.

A. The timetable is updated on a monthly basis.

A. No. Biosphere Connections has been planned for a long time. The partnership was originally proposed in 2001, but was delayed due to the traumatic events of 9/11. It also supports the Environmental Commitment Statement that was agreed by the then nine Star Alliance member airlines in May 1999 – endorsing that statement is still an instrumental part of the common set of standards agreed by the carriers on entry into the alliance. Biosphere Connections is therefore one part of the carriers’ commitment to promote the integration of social and environmental responsibility into all aspects of the aviation industry.

A. No. Biosphere Connections is intended to support biodiversity protection not just for environmental reasons, but also for the socio-economic benefit of communities – especially those who directly rely on biodiversity for their livelihoods. Furthermore, many of the Star Alliance airlines have introduced carbon-offset schemes, such as SAS and others are in the pipeline. Others have established programmes to donate air miles to support charities and Non-Governmental Organisations such as the Air Canada’s ‘Beyond Miles’, which in its first year has donated over 29 million Aeroplan Miles to charitable partners such as Engineers Without Borders and Médecins Sans Frontières. Similar schemes are operated by Lufthansa, Austrian, SWISS, LOT Polish Airlines, Croatia Airlines and Adria Airways (Miles & More); Thai Airways (Miles for Merit); United (Mileage Plus Charity Miles); US Airways (Miles of Hope). Biosphere Connections will complement all the established schemes, and provide an alliance-wide framework to communicate and create connections - to help communities near and far, by sharing knowledge and resources to support their needs. Who knows how Biosphere Connections will develop in the future? We will be listening carefully to our partners and doing everything we can to ensure Star Alliance carriers, and their customers, are responsible corporate citizens.

A. Biosphere Connections will help field staff, managers of biosphere reserves and wetlands, attend training courses and workshops, build their capacity and skills to conserve biodiversity in their regions, and raise awareness of the importance of their work among governments, businesses, civil society organizations and the media.
In addition, the great strength of the Star Alliance network to connect and communicate to all stakeholders cannot be under-estimated. Film vignettes will be shown in-flight, and information conveyed via web sites and in-flight magazines - our partner organisations greatly value this opportunity to further promote their vital role to protect the earth’s natural resources.

A. We are not disclosing the cash value of the sponsorship, because so much of the project is driven by in-kind resources, tickets and communications support. Nevertheless the Star Alliance network is making a substantial commitment to the partnership, which is shared by all the airlines in the alliance. The initial term for the partnership is three years, and after a proper review and assessment by all the partners, we fully hope to extend for many years beyond.

A. The Star Alliance network sought experienced, credible and internationally recognised environmental conservation organisations to partner with, including UNESCO, with its United Nations status. All three organisations have extensive international networks that complement the Star Alliance network, and an established reputation for promoting sustainable development.• UNESCO: ‘Man & Biosphere Programme’ (MAB) – based in Paris. • World Conservation Union (IUCN) – based in Gland, Switzerland. • Ramsar Wetlands - an inter-governmental treaty signed in Ramsar, Iran – based in Gland, Switzerland

A. We are not asking for cash donations. Passengers, staff, are asked to learn more about Biosphere Reserves, World Heritage Sites, Ramsar Wetlands, and consider their own impacts on the environment when they travel, whether for business or leisure. We want to reduce our own carbon footprint, while devising better mechanisms to ‘offset’ current emissions through emission reductions elsewhere. Our experts and partners are looking at various options for the future.

A. Dear customer, please note that as of 06 January 2014, Company Plus is no longer available on the Star Alliance website. In case of interest for a product tailored to your small or medium sized corporation, please visit any of our member carriers’ websites in order to retrieve accurate information on the products offered.

A. Travellers of all countries have the possibility to travel with the Star Alliance Round the World Fare and on the Circle Pacific Fare.

A.

The Airfare is valid on the flights of all Star Alliance member carriers:

Certain flights, which are marketed under a member carrier’s flight number but operated by a different airline, are not offered for this product.

A. The airfare is valid for Round the World travel to/from countries in South West Pacific, Africa/Middle East, Asia, Europe, North America and South and Central America served by the participating Star Alliance member carriers.

A. You can depart and terminate in any country served by any Star Alliance member carrier. Furthermore your routing has to start and end in the same country.

Your itinerary may reflect travel greater than Round the World provided it is not via the point of origin and still terminates in the country of origin.

Your itinerary must include only one transatlantic and only one transpacific crossing. Such intercontinental sector may be a surface sector provided the mileage for any land segments is included in the total mileage calculation. In the entire journey not more than one crossing is permitted between Europe, Middle East, Africa and Asia, Pacific

A. The Airfare is available in First, Business, Premium Economy and Economy Class.

Whenever the selected cabin class is not available on a flight, a lower cabin class is offered. In such cases, the full price of the selected cabin class is still applicable.

A. A stopover is a stay of more than 24 hours or more. The Round the World Fare requires in general at least 3 stopovers and permits a maximum of 15 stopovers. The Round the World Special Economy Fare requires at least 3 stopovers and permits a maximum of 5 stopovers.

No more than 3 stopovers are permitted in any one country worldwide, except in contiguous USA where 5 stopovers are allowed for travel not starting in USA or Canada.

The Round the World Fare allows only one stopover per city. The maximum number of stopovers within certain regions may be limited.

Further exceptions may apply which have been outlined in the Round the World Terms and Conditions.

A. A transfer is a stop of less than 24 hours.

The Round the World Fare allows unlimited transfers, however not more than three transfers at any one city

The number of international transfers is limited to 4 in any country except in the country of origin, where not more than 2 domestic transfers and not more than 2 international transfers are permitted.

Exception:
If travel starts in USA/Canada/Thailand/Norway, no more than 4 domestic transfers and no more than 4 international transfers are permitted in the country of origin.
Travel through the city of origin is not permitted.

A. Yes, surface sectors are permitted. As they are not included in the calculated Round the World Fare, surface sectors are at the expense of the passenger. If such intermediate surface sector included in the itinerary exceeds 24 hours, it is considered one stopover.

The mileage for surface sectors must be included in the maximum permitted mileage calculation. No more than 5 surface sectors are permitted. Surface sectors between cities and surface sectors between airports in multiple airport cities require a separate coupon.

A. For your Round the World or your Circle Pacific journey, the piece concept will apply for the entire journey. The free baggage weight allowance for economy class and premium economy class is one (1) piece at the weight of 20 kg per person, for business class is two (2) pieces at a combined weight of 30 kg per person and for first class is two (2) pieces at a combined weight of 40 kg per person. When a journey is for travel solely within North America, charges may apply from the first checked bag.Please refer to individual carriers for potential baggage charges and more information if you require additional allowance.

A. Just click ‘Save’. You will be given a code with which you can open your saved itinerary at a later time.

A. You can plan an itinerary and save it so that you can finish the planning and booking at a later time. To finish a previously saved itinerary, you have to load it by selecting “Open a saved itinerary” on the first screen of the tool.

A. To make changes to a booking, please contact our service centres:

Australia: +61 292 535 888 (Domestic landline)
Germany: +49 69 2999 3222 (Domestic landline)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)

Or via email: staralliance.bookandfly@dlh.de

A. Yes, due to technical requirements it is necessary that you book all flights for your itinerary at least 72 hours before your departure.

A. Yes, you can receive a refund when you change or cancel your booking or amend your itinerary. Please refer to the conditions for cancellations or change of plans in the Terms and Conditions section of your booked fare. The Terms and Conditions for the RTW Fare can be found here and for the Circle Pacific Fare they can be found here.

You can cancel your booking by contacting our service centres on

Australia: +61 292 535 888 (Domestic landline)
Germany: +49 69 2999 3222 (Domestic landline)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)

Or via email: staralliance.bookandfly@dlh.de

A. The Round the World Fare allows a maximum of 16 flight coupons for the entire journey, and this includes any subsequent rerouting.

A. If your journey starts in Australia or New Zealand:

The last international flight of your itinerary must depart no earlier than 7 days after your first international flight departs, if the purchased cabin class is Economy or Premium Economy. No minimum stay is required if the purchased cabin class is First or Business.

If your journey starts in Europe:

The last intercontinental flight of your itinerary must depart no earlier than 10 days after your first intercontinental flight departs..

Your travel may last at least 10 days between the first and the last international sector and up to 12 months after departure on your first flight. There is an exception for travel originating in Europe: Your travel may last at least 10 days between the first and the last intercontinental sector and up to 12 months after departure on your first flight.

For travel starting in Australia and New Zealand there is no minimum stay required for First and Business Class Fares. For Premium Economy & Economy Class Fares the travel on the last international sector must start no earlier than 7 days after the first international sector started.

A. Yes. After you have planned your route and chosen your flights, you can book online and purchase your ticket instantly.

A.

Book and Fly is presently available in English, Japanese and German language. A specific language can be accessed via the respective language set on www.staralliance.com.

Japanese: http://www.staralliance.com/ja/booking/book-and-fly/

German:http://www.staralliance.com/de/booking/book-and-fly/

English:http://www.staralliance.com/en/booking/book-and-fly/

Customer telephone service in English is available 24 hours a day on all four hotlines.

Australia: +61 292 535 888 (Domestic landline)
Germany: +49 69 2999 3222 (Domestic landline)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)

Customer telephone service in Japanese and German is also available on a daily basis with business hours limited to local service demand.

A. Unfortunately this is not possible yet. You can re-book flights by contacting our service centres on

Australia: +61 292 535 888 (Domestic landline)
Germany: +49 69 2999 3222 (Domestic landline)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)

Or via email: staralliance.bookandfly@dlh.de

A. Yes, you can receive a refund when you change or cancel your booking or amend your itinerary. Please refer to the conditions for cancellations or change of plans in the Terms and Conditions section of your booked fare. The Terms and Conditions for the RTW Fare can be found here and for the Circle Pacific Fare they can be found here.

You can cancel your booking by contacting our service centres on

Australia: +61 292 535 888 (Domestic landline)
Germany: +49 69 2999 3222 (Domestic landline)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)

Or via email: staralliance.bookandfly@dlh.de

A. With Book and Fly you can plan and choose your flights yourself, taking as much time as you like. You can test any number of routings and evaluate all the options. You can start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions.

Book and Fly puts you at the heart of the booking process. It gives you total control over your travel plans.

The service centre support for Book and Fly is available 24 hours a day, 7 days a week for all technical or product-related enquiries as well as re-bookings and other service requests for your booking.

A. Special meals and all other dietary options will have to be discussed directly with the airline before each actual flight.

A. Seating requests and other requests will be handled directly by the operating carriers of each flight

A. The total airfare of your journey is determined by the total mileage, the point of origin of your ticket and the class of service plus applicable fees, taxes and surcharges. There are four possible maximum permitted mileage levels 26.000 miles (Special Economy and Special Business only), 29.000 miles, 34.000 miles or 39.000 miles.
 

Special Economy fares are not applicable if your journey starts in Japan.

Fares apply only if the Round the World ticket is purchased before your departure. The fare must be shown on your ticket.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the Star Alliance Book and Fly tool to plan and book your trip.